Frequently Asked Questions
Everything you need to know about your ICRUSH shopping experience.
What materials are ICRUSH jewelry made of?
Our jewelry is primarily crafted from high-quality 316L stainless steel, often finished with 18K gold plating. This ensures all pieces are water-resistant, durable, and skin-friendly.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the EU. International orders may take 7-14 business days depending on the destination and customs processing.
Can I wear my jewelry in the shower?
Yes, our stainless steel collection is water-resistant. However, to maintain the long-lasting shine of gold-plated items, we recommend avoiding prolonged exposure to chlorinated water or harsh chemicals.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna, and Apple Pay for a seamless checkout experience.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your shipment's progress in real-time.